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Here at Sel Direct we offer a 14 day no quibble returns policy, we must be contacted within this time period for this to stand via email at returns@seldirect.co.uk The return shipping costs is down to the customer dependant on the reason for returning the item for example if the size etc was not as they expected but it clearly states the dimensions on our website the customer will be liable for the shipping costs. If the reason for return is an error of our own and comes incorrect or damaged we will replace it free of charge. We will contact you when your return is received and advise you when the refund will be issued.

 

To return an item please take these steps . 

 

Step 1: Contact us and let us know you would like to return an item. To contact us please call 01702 540 713 or email returns@seldirect.co.uk, please have your invoice or order number ready. 

 

Step 2: Please complete this form to print your order details to send back with your item (find your order here)

 

Step 3: Make sure your item is returned in the original packaging and is well packed

 

Step 4: Send it to us 

Returns address

Southend Electrical Lighting Ltd

Returns Department

26 Purdeys Way Rochford, Essex SS4 1ND

 

Once we receive your goods we will issue your refund or send your replacement goods within 7 days